FREQUENTLY ASKED QUESTIONS
Two initial designs are drawn from a revolving portfolio that Katherine is in the process of completing. If you would like to see what your two-initial design will look like, feel free to email us at [email protected].
Designs with more than 2 initials are done on a one-of-a-kind basis by Katherine with your input, and therefore cannot be created prior to placing your order. Katherine will work with you on your design until you are 100% happy (within the range of our signature design style).
Unfortunately, we are not able to fit three initial designs onto our smallest products.
To ensure the best possible quality, production of custom K Kane pieces takes five weeks. If you have a gift occasion before your piece will be ready, we often recommend that clients present a copy of the design and a photo of the piece they have purchased. We are happy to email you a copy of the design for this purpose.
Stocked items such as Mini Single Initial Pendants and Dog Cuffs ship within 5 business days.
The Federal Trade Commission defines "Vermeil" as Sterling Silver plated with a minimum of 2.5 microns of Gold. Due to our preference for superior quality, K Kane goes above and beyond this standard in our Vermeil products, using, on average, 3 microns of Gold.
While we work with best-in-class manufacturers to ensure the long-lasting quality of our Vermeil products, Vermeil products, like all precious metal jewelry, should be treated with care to maintain a lustrous appearance.
Vermeil does not last forever without needing to be re-finished and re-plated (see below for our refurbishing services). If you would like a piece that requires less care over an extended period of time, please buy sterling silver or solid gold. How quickly Vermeil wears will depend on a variety of factors including oiliness of skin, frequency of wear, exposure to water/lotions/perfumes/hair care products/sunscreen, and environmental factors such as humidity.
Due to the Copper content in Rose Gold, Rose Gold Vermeil is softer than Yellow Gold Vermeil and will wear faster.
A few tips to keep Vermeil looking it’s best:
- Clean periodically by squirting with Windex (the ammonia in Windex is great for gold!), letting sit 10-20 minutes and then rinsing with hot water and drying well with a soft cloth
- Never leave Vermeil sitting wet or in humid environments like the bathroom
- Always remove Vermeil jewelry before strenuous activity and showering
- Store in an airtight container like a plastic baggie
- Be careful not to scratch Vermeil jewelry - separate from other jewelry when storing
Of course! Feel free to send us your pieces for refurbishing any time. Ship your pieces to us at:
K Kane, LLC
85 Delancey Street
The Yard, Suite 29
New York, NY 10002
Send us a tracking number at [email protected] when you ship your piece so that we know to expect it. Refurbishing services are generally $65 - $150. Email us the exact piece you want refurbished and what you need done to receive a quote.
Due to the highly customized nature of our pieces, all K Kane purchases are final sale.
Our business was built on creating jewelry to satisfy the unmet needs of our friends and family. Feel free to reach out to us with special requests, which we will do our best to fulfill.
Absolutely! We use a Secure Socket Layer certificate to ensure all transactions are securely processed.
Please see above.
RHODIUM PLATED SILVER
Rhodium plated silver can be cleaned with a solution of hot water and Dawn dish soap. Rinse and dry thoroughly after soaking!
Sterling Silver becomes tarnished due to oxidation, which occurs for a variety of reasons such as exposure to humidity in the air, interaction with the oil on your skin, and contact with chlorinated water. To prevent your jewelry from tarnishing, store it in a clean, dry, airtight place when you are not wearing it. Tarnish can easily be removed by gently cleaning your piece with a soft silver polishing cloth. You can also soak your sterling silver pieces in a mixture of hot water and Dawn dish soap. Rinse and dry thoroughly afterwards.
Clean with a liquid gold cleaner or Windex, rinse with hot water and dry well!